We are now offering curbside, no-contact pick up as a shipping method.
Note: We understand that you may need help picking out products and finding the right protocol for you. Curbside is not the place for these conversations as we all do our part to thrive through this virus. We are happy to help you choose your regimen, just give us a call during out phone hours, Monday – Saturday, 10 am – 6 pm and Sundays 12-4. Our number is 301-474-8791.
As of now, pickup hours are the following:
How No-Contact Curbside Pickup Works:
1. When choosing Shipping Options as you place your order, choose “Curbside.”
Most orders placed prior to 2pm will be available for same day pickup.
Replacements and substitutions are not available for curbside pickup
2. When your order is ready for pickup, you will receive an email notification saying that your order is ready for pickup.
3. Stop by the shop between 10am-6pm Mon-Fri, and 10am-3pm Saturday, and prepare for your No Contact Pickup.
4. Stay in your car. If your window is down, please wear a mask for your safety and ours. If no employee is visible, honk your horn.
5. When an employee comes out to you, please give them your name, and we will fetch your order.
6. Let the Smile employee know if you would rather have your order left on the hood of your car, or pop your trunk for the order to be placed there.
7. Enjoy your order 🙂
By Choosing Curbside Pickup, I Understand:
- The instructions listed above, especially the hours that curbside pickup is available (Monday-Friday 10am-6pm and Saturday 10-3 pm).
- Most orders placed prior to 2pm will be available for same-day pickup. I will be notified by email when my order is ready for pickup.
- Most orders are fulfilled within a day. However, larger or more complex orders may take longer. Due to safety protocols, Smile maintains a smaller fulfillment staff on site, and delays may be possible. I understand Smile will notify me if my order is delayed.
- That I must enter my e-mail address correctly when ordering, because I will receive shipping or pickup notifications via e-mail.
- That curbside pickup is No-Contact, and I must adhere to the instructions listed above for my safety and the safety of Smile employees during the Covid-19 pandemic.
- That curbside pickup is for pre-orders only, and that at this time, Smile employees are unable to adjust my order or take a new order from me when I pull up.
This is a policy that all employees are required to follow, and exceptions cannot be made.
All of us at Smile want to provide the best service we possible can during this pandemic, and its aftermath as we head into a more uncertain future. We are glad to take your e-mailed feedback and suggestions as to our current shipping and ordering processes (firstname.lastname@example.org)
Our policies are designed to provide the greatest level of safety to our community during the Covid-19 pandemic.